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Consumer Affairs Advocate
Category: Consumer and Passenger Affairs
Consumer Affairs Advocate
Overview
Consumer Affairs Advocates assist the Director of Consumer Affairs by fielding passenger
complaints and ensuring timely handling and escalation.
Key Responsibilities
Receive and log passenger complaints.
Refer cases to appropriate railroad contacts or internal leadership.
Support preparation of reports for leadership.
Qualifications
Strong interpersonal and communication skills.
Empathy and problem-solving ability.
Detail-oriented and reliable.
Time Commitment
~4–6 hours per month.
Volunteer Benefits
Hands-on role supporting passenger advocacy.
Experience in customer engagement and issue resolution.
Contribution to systemic change in passenger services.
Professional experience and references.
Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].
"The COVID Pandemic has been and continues to be the biggest challenge faced by Americans as it has taken a deadly toll on the world and on the world’s economies. During COVID Locomotive Engineers at Amtrak and other Passenger and Freight Railroads have embodied the definition of essential workers. This dedication by our members is not new. We applaud the Rail Passenger’s Association for recognizing the vital contributions of our members and their hard work moving Americans and freight during the COVID pandemic."
Dennis Pierce, Brotherhood of Locomotive Engineers and Trainmen (BLET) National President
December 21, 2021, on the Association awarding its 2021 Golden Spike Award to the Frontline Amtrak Employees.